Address
Building A1, Runteng Industrial Park, No. 4 Xishan Road, Longteng Community, Shiyan Subdistrict, Bao'an District, Shenzhen 518000, China
Work Hours
Monday to Saturday: 09:00 – 23:00 (UTC+8)
Sunday: closed
After-Sales Service · Full Lifecycle Support
After-Sales Service
Global After-Sales & Full Lifecycle Technical Service — From Installation to Lifetime Operation
We provide complete after-sales service for SMT automation equipment and PCBA production lines: installation, commissioning, troubleshooting and long-term maintenance. A global engineering team replies to routine questions within 12 working hours and keeps WhatsApp open around the clock for line-down emergencies; engineers travel to your factory when remote diagnosis is not enough, and your operators are trained on the machine they actually run.
24/7Remote Online Support
3Service Lines · Remote · On-Site · Training
30+Countries Served
2,456+Customers Worldwide
✓ 24/7 Remote Diagnosis
✓ Overseas On-Site Engineering Service
✓ Operator Training Included
01
Section 1
What Our After-Sales Service Covers
After-sales is not a repair desk — it is the whole chain of work that keeps an SMT line producing after the machine leaves our factory, for as long as you run it.
Equipment We Service
- SMT placement machines, soldering equipment and glue dispensers
- AOI inspection instruments and PCBA testing machines
- Complete PCBA production lines, including machines supplied by other brands
What Is Included
- Installation and commissioning support at your factory
- Fault diagnosis and troubleshooting, remote first
- Long-term maintenance, spare parts and periodic overhaul
- Operator and maintenance training for your team
02
Section 2
Three Service Lines, One Engineering Team
Every request starts with remote diagnosis. If it cannot be solved on screen, we escalate inside the same team — no third parties, no subcontracted support.
24/7 Remote Support for Line-Down
- WhatsApp is monitored around the clock when your line is stopped, weekends included
- Program debugging, parameter setting and fault elimination — remote first
- Routine, non-urgent questions get an engineer’s first reply within 12 working hours
- Available in English, with photos and video over WhatsApp or email
On-Site Inspection & Maintenance
- Regular inspection, machine overhaul and component replacement
- Overseas on-site engineering service when remote work is not enough
- Customized overhaul plans for electronics, new-energy and automotive production equipment — extending equipment service life
Professional Operator Training
- One-on-one operation training on your own machine
- Fault diagnosis and daily maintenance courses
- Materials written for operators, not only for engineers
03
Section 3
What Happens When a Machine Stops
Downtime is measured in hours, not weeks. This is how we cut it — and why our equipment is bought again by the same factories.
The clock starts with your first message
Round-the-clock remote online support is the first line: our global engineering team picks up the request and works on the fault with your operators directly.
The goal is minimum production downtime
We quickly handle equipment failures to keep production downtime to a minimum, for electronics manufacturers worldwide — that is the only metric that matters to your planner.
Remote first, on-site when needed
If the fault cannot be cleared online, we arrange overseas on-site engineering service, with the parts already identified before the engineer flies.
Maintenance technology keeps improving
We continuously upgrade our maintenance technology and tooling, so the service your machine gets in year three is better than the one it got in week one.
04
Section 4
On-Site Service, In Pictures
Engineers on your floor, training on your machine and overhaul work planned around your production calendar — not around ours.
On-site service at a customer factory
Machine installed and running at a customer facility
Operator training and handover
05
Questions
After-Sales FAQ
The four questions customers ask before they book a service visit.
Is after-sales support available outside China?
Yes. Remote support runs 24/7 for stopped production lines, and routine questions are answered within 12 working hours (Monday to Saturday, 09:00–23:00 China Standard Time, UTC+8). When a fault cannot be solved remotely, our engineers travel to the customer’s factory — overseas on-site visits are arranged with you in advance.
Do you train our operators?
Yes. We offer one-on-one operation training, fault diagnosis and daily maintenance courses for your factory staff — on your own machine and production line.
How are spare parts handled after the warranty period?
Original spare parts remain available after the warranty ends; wearing parts such as nozzles, feeders, belts, seals and filters can be purchased at factory cost price. See the Warranty Policy for the covered and excluded items.
Can you service machines from other brands on our line?
Our own machines are covered directly. Other-brand machines that we integrated into your line are handled case by case: send us the line layout and model list, and we confirm in writing — before you order — exactly which machines we will support and which stay with their original maker.
06
Next Step
Tell Us What the Machine Is Doing
Send us these four things and the service clock starts immediately — remote first, on-site if needed:
- Machine model and serial number (or the invoice / order number)
- The fault description, with photos and a short video
- When the problem started and what changed beforehand
- Your site location, in case an overseas engineer visit is required
Contact Our Service Team
Remote support runs 24/7. Routine answers come back within 12 working hours, Monday to Saturday, 09:00–23:00 China Standard Time (UTC+8).
[email protected] Message Us on WhatsAppISO 9001:2015 & CE compliant2,456+ customers in 30+ countries48-hour run-tested, signed reportEngineers answer, not a call center
Prefer direct contact? Phone (86-755) 86700443·Telegram @jinghe_tech·Microsoft Teams Chat with our team·Email [email protected]·Form Request a quotation
Where to go next: Warranty Policy Technical Support Maintenance Guide Browse Machines User Manuals Video Center