Address
Building A1, Runteng Industrial Park, No. 4 Xishan Road, Longteng Community, Shiyan Subdistrict, Bao'an District, Shenzhen 518000, China
Work Hours
Monday to Saturday: 09:00 – 23:00 (UTC+8)
Sunday: closed
Warranty Policy · Worldwide Equipment Support
Warranty Policy
A 12-Month Comprehensive Warranty — and Support That Outlasts It
This policy covers every SMT automation machine, dispensing system, soldering machine, AOI inspection machine and PCBA test system sold by Shenzhen Jinghe Technology Co., Ltd.: the warranty period, what is free, what is excluded, the after-sales procedure, and the paid maintenance options after it ends. Unless a separate written agreement is signed, this is the warranty for your overseas order.
12Months · Complete Machine
15Months · Key Components
12hEngineer Response
24/7Remote Diagnosis
✓ Free Repair & Free Parts In Warranty
✓ Overseas On-Site Service Available
✓ Lifelong Paid Maintenance
01
Section 1
Overview & Scope
This Limited Warranty Policy applies to all SMT automation equipment, dispensing machines, soldering equipment, AOI machines and PCBA production testing equipment sold by Shenzhen Jinghe Technology Co., Ltd. It sets out the coverage period, free service scope, exclusions, after-sales procedures and extended maintenance options, protecting both parties’ interests.
🌎 Worldwide Coverage
This policy is the universal warranty rule for all overseas orders. It applies unless a special written agreement is signed by both parties — in which case the signed contract prevails.
📜 One Rule, No Side Agreements
Nothing in this policy reduces your statutory rights, and nothing outside a signed written contract adds to the coverage described here. Everything you are entitled to is written on this page.
02
Section 2
Warranty Term & Valid Period
When your warranty starts depends on how the machine is commissioned — and core components are covered for longer than the machine itself.
12 Months · Complete Machine
Standard free warranty for complete equipment: 12 months from the bill of lading (B/L) date — the day the machine leaves China. The B/L copy in your shipping documents is the date both sides work from, so there is one start date and no dispute about it.
Re-dated After On-Site Acceptance
If on-site installation and commissioning are completed at your factory, the warranty period can be re-dated from the date of final acceptance of the whole production line — on your request and subject to mutual written confirmation.
15 Months · Key Core Components
For key core components — main control board, servo motor, drive module and precision spindle — we provide an extended 15-month quality guarantee.
6 Months · Refurbished Equipment
Refurbished second-hand equipment carries a 6-month limited warranty, which is marked clearly in the sales contract.
03
Section 3
Coverage Within the Warranty Period
Under a normal operating environment, standardized operation and regular maintenance, the following are provided free of charge.
Free Repair
- All failures caused by original material defects
- All defects from factory workmanship problems
- No labor charge within the warranty period
Free Replacement Parts
- Defective original spare parts replaced free
- No component fee charged for covered parts
24/7 Remote Support
- Remote online diagnosis all year round
- Program debugging and software fault elimination
- Free guidance on installation, parameters and daily operation
Overseas On-Site Service
- Arranged for major mechanical and electrical failures that cannot be solved remotely
- Labor free within warranty
- Buyer bears international travel and accommodation only
04
Section 4
Items Not Covered by Free Warranty
So that there is no misunderstanding later, these are the situations the free warranty does not cover — and what we still do to help in each case.
🚫 Human Error
Improper operation, wrong parameter modification, or unauthorised disassembly and refitting without our technical approval.
⚡ External Factors
Unstable industrial power supply, lightning strike, voltage surge, flood, dust, high temperature and other harsh working environments that do not meet our equipment operating specifications.
🔧 Consumable Wearing Parts
Nozzles, feeders, conveyor belts, cutting blades, seals, filter cotton, solder pots, glue valves, grinding wheels and similar wear items are not covered — but can be purchased from us at factory cost price.
🔌 Non-Original Parts
Equipment failure caused by the buyer’s own replacement of non-original third-party spare parts.
🪨 Routine Maintenance
Daily cleaning, lubrication and calibration are to be completed by the buyer according to our operation manual; these maintenance services are not provided free of charge.
📉 Indirect Losses
Production shutdown loss, order delay loss, finished-product scrapping and other indirect consequential losses caused by equipment failure are not borne by us as economic compensation.
05
Section 5
Standard After-Sales Service Process
From the moment you report a fault to the signature that closes the case — five steps, each with a defined response time.
1
Fault notification
Send the fault description, pictures and video evidence by email or WhatsApp within 48 hours of the problem occurring.
2
Remote troubleshooting
Our engineers respond within 12 working hours and guide you step by step to eliminate the fault online.
3
Parts application
If hardware must be replaced we confirm the defective component and arrange shipment within 3 working days; the buyer bears international freight for spare parts.
4
On-site service application
If remote maintenance cannot solve it, submit an on-site application — we arrange engineer schedules and issue a travel plan within 5 working days.
5
Acceptance confirmation
After maintenance the buyer tests the machine and signs the service acceptance form confirming the problem is completely resolved.
06
Section 6
Extended Maintenance After the Warranty Expires
When the 12-month free warranty ends, your machine is not on its own — we offer paid annual maintenance packages for long-term cooperation clients, and lifelong paid maintenance for every machine we sell.
📋 Basic Maintenance Package
Annual regular inspection + remote lifelong technical support + low-cost original parts supply.
🛠 Premium On-Site Package
Includes 1–2 overseas on-site overhauls per year, full machine cleaning, aging testing and precision calibration.
🤝 Annual Maintenance Contract
Long-term clients can sign an annual maintenance contract to enjoy preferential spare parts pricing and a priority service queue.
Lifelong support: we provide paid maintenance for all our equipment permanently — machines bought in 2012 are still serviced today, and yours will be too.
07
Section 7
Supplementary Terms
Four conditions that apply to every warranty claim, stated plainly.
Can the warranty be transferred to another company?
No. All free warranty services cannot be transferred to third-party companies.
What happens if we cannot cooperate with fault inspection?
Free warranty service for a fault depends on our being able to inspect it and troubleshoot it remotely. If access is refused for that fault, the cause cannot be verified, so that particular fault is handled outside the free warranty; the rest of the warranty is unaffected.
What if the sales contract and this policy differ?
If there is any conflict between the independent sales contract and this policy, the written contract signed by both parties shall prevail.
Can this policy change after we buy?
The version of this policy published on this page on the date you place your order governs your machine. We may revise the policy for orders placed after that date, and your signed contract terms are unaffected by later revisions.
08
Next Step
Report a Fault or Ask About Your Coverage
Send us these four things and the response clock in Section 5 starts immediately — no ticket system, no call center, the engineer who knows your machine.
- Machine model and serial number (or the invoice / order number)
- The fault description, with photos and a short video
- When the problem started and what changed beforehand
- Your site location, in case an overseas engineer visit is required
Contact Our After-Sales Team
Fault reports are answered within 12 working hours, Monday to Saturday, 09:00–23:00 China Standard Time (UTC+8). Remote support continues 24/7 for production emergencies.
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