Address
Building A1, Runteng Industrial Park, No. 4 Xishan Road, Longteng Community, Shiyan Subdistrict, Bao'an District, Shenzhen 518000, China
Work Hours
Monday to Saturday: 09:00 – 23:00 (UTC+8)
Sunday: closed
Contact Us · Shenzhen, China
Contact Us
Talk to the People Who Build and Support Your Machines
Shenzhen Jinghe Technology Co., Ltd. is based in Bao’an District, Shenzhen — the electronics manufacturing heartland of the Pearl River Delta. Send us your board data, your line layout or a photo of the fault; a sales engineer or a technical engineer answers, not a call center. We ship and support equipment in more than 30 countries.
12hWorking-Hour First Reply
24/7Remote Support For Production Stops
30+Countries Served
2,456+Customers Worldwide
✓ English-Speaking Engineers
✓ Factory & Demo Visits By Appointment
✓ One Contact From Enquiry To Installation
01
Three inboxes
Who you need to reach
Support goes to our engineers, purchase goes to the CEO, and partnership goes to our global partner desk. Choosing the right inbox removes a full round of forwarding.
Technical support & after-sales
For JHIMS equipment owners, line engineers and maintenance teams.
Send with your first email
- Machine model and serial number, from the nameplate
- Alarm code, or what the machine does instead of working
- A photo of the fault, plus a 15-second video if it still runs
- Board or lens size, process parameters and material
- Purchase date, contract or order number
Production stopped? Put LINE DOWN in the subject — we escalate immediately, 24/7.
Purchase & project
For buyers, plant managers and decision makers ordering equipment.
Send with your first email
- Equipment you need and target output, CPH or UPH per shift
- Board size, component types and process
- Budget range and required delivery date
- Company name, country and website
- Installation and training requirements
You are writing directly to the CEO, not a call centre.
Global partnership
For distributors, agents, OEM partners and system integrators.
Send with your first email
- Country or territory you cover
- Industries and customers you serve
- Product lines you currently sell
- Estimated annual volume
- Partnership model: distributor, agent, OEM or system integration
- Company profile and website
Partner desk replies within one business day.
02
How To Reach Us
Contact Details
Each team has its own inbox. Pick the one that matches your question — drawings, board data and photos can be attached straight away.
Email & Phone
- Support & after-sales: [email protected] — engineers answer, in English
- Purchase & project: [email protected] — straight to the CEO
- Global partnership: [email protected] — partner desk
- Tel: (86-755) 86700443
- WhatsApp: message us here — photos and videos welcome
Factory & Office Address
- Shenzhen Jinghe Technology Co., Ltd.
- Building A1, Runteng Industrial Park, No. 4 Xishan Road, Longteng Community, Shiyan Subdistrict, Bao’an District, Shenzhen
- Guangdong, China (518000)
- Factory and demo-room visits are welcome by appointment — tell us your dates and we will confirm the schedule.
03
Find Us
Where We Are
Shiyan Subdistrict, Bao’an District, Shenzhen — open the map for turn-by-turn directions to our factory gate.
04
When We Answer
Hours & Response Times
We work to China Standard Time, and we plan for the time difference with customers in Europe, the Americas, the Middle East and South-East Asia.
Business hours
Monday to Saturday, 09:00–23:00 China Standard Time (UTC+8). Messages that arrive overnight are picked up at the start of the next working day.
First reply within 12 working hours
Routine enquiries, quotations and technical questions get a first answer within 12 working hours — Monday to Saturday, 09:00–23:00 China Standard Time (UTC+8). Commercial enquiries sent to [email protected] and partnership enquiries sent to [email protected] are answered within one business day.
Production stopped? Say so in the subject line
Remote support runs 24/7 for machines that are down. Put “line down” in the subject and we escalate immediately, before any commercial discussion.
Time-zone friendly answers
We send written answers with drawings, photos or short videos, so you can read them with your team whenever your shift starts — no meeting required.
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Quick Links
Choose the Channel That Fits Your Question
A short cut to the right page — each of these is maintained by the same engineering team you are writing to.
Purchase & Projects
- Machine selection, line layout and budget planning
- Email [email protected] with your board data
Warranty & After-Sales
- Coverage, exclusions and the fault-report procedure
- Read the Warranty Policy or see After-Sales Service
Order & Shipment Tracking
- Track a courier number from any carrier
- Open Order Tracking
Technical Support & Parts
- Remote diagnosis, spare parts and maintenance standards
- [email protected] · Technical Support · Maintenance Guide
06
Questions
Contact FAQ
What buyers and machine owners ask before they send the first email.
How quickly will I get an answer?
Support enquiries get a first reply within 12 working hours, Monday to Saturday, 09:00–23:00 China Standard Time, and remote support for stopped lines runs 24/7. Commercial enquiries sent to [email protected] are answered within one business day.
What should I send with my first enquiry?
For a machine fault: model, serial number, alarm code, a photo and a 15-second video. For a purchase: board size, component types, target output in CPH or UPH, and the date you need the machine on site.
Can we visit the factory before ordering?
Yes. Appointments are arranged through the commercial inbox — write to [email protected] with your dates and the machines you want to see, and we will confirm the schedule.
Is our enquiry kept confidential?
Yes. Your information stays inside the inboxes above, is never shared with third parties, and is used only to answer your question or prepare a quotation.
How do we become a distributor or OEM partner?
Write to [email protected] with the territory you cover, the industries you serve and the product lines you already sell. Our partner desk replies within one business day with terms, territory protection and training.
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Next Step
Reach Us Directly
Whichever route you choose, you will be talking to someone who knows the equipment — and who will still be here after the invoice is paid.
- Support & after-sales: [email protected] (subject: “line down” for urgent stops)
- Purchase & project: [email protected]
- Global partnership: [email protected]
- Phone: (86-755) 86700443 · WhatsApp: chat with an engineer (quick replies in business hours)
- Address: Building A1, Runteng Industrial Park, No. 4 Xishan Road, Longteng Community, Shiyan Subdistrict, Bao’an District, Shenzhen 518000, China
- Partnership & distribution enquiries: Global Partners programme — or write to [email protected] with “Partnership” in the subject line
Office Hours & Direct Lines
Office hours: Monday to Saturday, 09:00–23:00 China Standard Time (UTC+8). Production emergencies are handled 24/7.
Message Us on WhatsAppISO 9001:2015 & CE compliant2,456+ customers in 30+ countries48-hour run-tested, signed reportEngineers answer, not a call center
Prefer direct contact? Phone (86-755) 86700443·Telegram @jinghe_tech·Microsoft Teams Chat with our team·Email [email protected]·Quotation email [email protected]
Where to go next: Technical Support Order Tracking Certificates Browse Machines User Manuals Video Center