Privacy Policy

These sections cover how equipment orders are accepted, paid for and shipped. They work together with the privacy sections above and with our Warranty Policy and Return & Refund Policy.

• Terms of Sale
• Payment Terms
• Shipping & Delivery

These terms apply to equipment and spare parts sold by Shenzhen Jinghe Technology Co., Ltd. (JHIMS) to business customers. They work together with our Payment Terms, Shipping & Delivery, Warranty Policy and Return & Refund Policy. If a signed contract, a purchase agreement or an accepted proforma invoice states different terms, that document prevails over this page.

Last updated: 19 October 2026.

1. Enquiries and quotations

Sending an enquiry, submitting a form or asking for a price creates no obligation for either side. A quotation states what is included: machine model, configuration, options, packing, shipping term and validity. Where no validity period is stated, prices are subject to confirmation at the time of order.

Images, drawings, videos and specifications on this website are for illustration and general guidance. The specification that binds both sides is the one written in your contract or proforma invoice.

2. How an order becomes binding

An order binds when we confirm it in writing and the deposit is received. Verbal agreements, chat messages and website forms are not orders until confirmed in writing.

3. Payment

Unless the contract says otherwise, payment follows the standard schedule: 70% by T/T as a deposit with the order, 30% before shipment. Repeat customers may settle by L/C at sight where agreed in writing. Bank details appear only on our official proforma invoice. Full details are on the Payment Terms page.

4. Delivery and risk

The shipping method, Incoterm and the point at which risk passes are stated in your quotation and proforma invoice. Lead time is counted from receipt of the deposit and confirmation of technical details. Details are on the Shipping & Delivery page.

5. Inspection and acceptance

Machines are inspected before shipment and we share inspection photos or video before the balance is requested. Transport damage or shortage must be reported within 7 days of delivery, with photos. Commissioning and acceptance at your site follow the scope agreed in the contract.

6. Warranty and returns

Complete equipment carries a 12-month warranty from the bill of lading date, with longer cover on core components as set out in the Warranty Policy. Returns, replacements and refunds follow the remedy order set out in the Return & Refund Policy: remote repair first, then parts, then replacement, then refund.

7. Title and intellectual property

Title to the equipment passes to the buyer when the full price has been paid, unless the contract states otherwise. Machine manuals, drawings, software and documentation supplied with the equipment remain the property of JHIMS or the original manufacturer and may not be redistributed for commercial use.

8. Liability

Our obligation for a defect is the remedy set out in the Warranty Policy and the Return & Refund Policy. We are not liable for loss of production, loss of profit or other indirect loss, except where the law does not allow that limitation. Nothing in these terms limits rights you have under mandatory law.

9. Governing law and disputes

Contracts are governed by the laws of the People's Republic of China, and disputes are heard in Shenzhen, unless the signed contract provides otherwise. Before any formal step, both sides agree to try to resolve the issue through written discussion and technical review.

10. Contact

Shenzhen Jinghe Technology Co., Ltd. · Building A1, Runteng Industrial Park, No. 4 Xishan Road, Longteng Community, Shiyan Subdistrict, Bao'an District, Shenzhen 518000, China · [email protected] · (86-755) 86700443 · Monday to Saturday 09:00–23:00 (UTC+8).

Related policies: Payment Terms · Shipping & Delivery · Warranty Policy · Return & Refund Policy · Privacy Policy.

This page explains how payment is handled for equipment bought from Shenzhen Jinghe Technology Co., Ltd. (JHIMS). It works together with our Terms of Sale, Warranty Policy and Return & Refund Policy. If a signed contract or an accepted proforma invoice states different terms, that document prevails.

Last updated: 19 October 2026.

Standard payment schedule

Unless your contract says otherwise, equipment orders follow this schedule:

• 70% of the order value by T/T as a deposit, when the order is confirmed in writing.
• 30% balance by T/T before shipment, once the machine has passed our pre-shipment inspection and you have received the inspection photos or video.
• Shipping documents are released once the balance has been received, unless the contract provides otherwise.
• Repeat customers may settle by letter of credit at sight, subject to written agreement on the order.

We do not change this 70/30 structure informally. Any other split, deferred payment or consignment arrangement must be agreed in writing before production starts.

Currency and payment methods

Quotations are issued in USD unless stated otherwise on the quotation itself. Accepted payment methods are T/T (telegraphic transfer) and, where agreed in writing, L/C at sight. Other instruments can be considered only with written approval on the specific order.

Bank details and fraud protection

Bank details are stated only on the official proforma invoice issued by Shenzhen Jinghe Technology Co., Ltd. We do not send, and never accept, changed bank details by chat message or by an email that has not been confirmed with your usual contact at JHIMS.

If you receive notice of a bank change, call the number on our contact page before paying. A payment made to an account that we did not issue on a proforma invoice is not a payment to us.

Order changes and cancellation

Deposits, order changes and cancellations are handled under our Return & Refund Policy. In short: an order binds when we confirm it in writing and the deposit is received, and any change is agreed in writing before it is acted on.

What happens after payment

• We issue a receipt or updated proforma invoice for each payment received.
• Pre-shipment inspection photos or video are shared before the balance is requested.
• Warranty starts from the bill of lading date, as set out in the Warranty Policy.
• Any shortage or transport damage must be reported within 7 days of delivery, with photos.

Questions about an invoice

Send the invoice number and a screenshot to [email protected], or call (86-755) 86700443 during 09:00–23:00 (UTC+8), Monday to Saturday. We answer within 12 working hours.

Related policies: Terms of Sale · Shipping & Delivery · Warranty Policy · Return & Refund Policy.

This page explains how equipment ordered from Shenzhen Jinghe Technology Co., Ltd. (JHIMS) is packed, shipped and documented. It works together with our Terms of Sale and Return & Refund Policy. Where a signed contract or an accepted proforma invoice states different shipping terms, that document prevails.

Last updated: 19 October 2026.

Shipping method, Incoterm and freight

The shipping method (sea freight, air freight or courier), the Incoterm and who pays the freight are stated in your quotation and proforma invoice. We choose the method with you based on machine size, weight, destination and the date you need the line running.

Import duties, taxes and customs clearance in the destination country are handled under the agreed Incoterm. We provide the commercial invoice and HS code you need for clearance.

Packing

Machines are packed for international transport in export packing suited to the shipping method, normally in wooden cases for sea freight. The packing list issued with your shipment lists every case, its contents and its dimensions.

If you need special packing — for example fumigation-marked wood, split cases for a narrow doorway, or moisture protection for a long sea voyage — tell us before the order is finalised so it can be included in the quotation.

Lead time

Lead time is confirmed in your quotation or proforma invoice, counted from the date the deposit is received and the technical details are confirmed. In-stock and made-to-order machines have different lead times, and any change to the specification restarts the confirmation.

We tell you before you pay if a date is at risk, rather than after the fact. If a delay is caused by us, we inform you in writing with a revised date.

Shipping documents

A shipment normally travels with a commercial invoice, a packing list, the transport document (bill of lading for sea freight, air waybill for air freight), and the machine manual. A certificate of origin or other certificates can be arranged on request; tell us at the order stage, as some take time to issue.

Originals or copies of the transport document are released once the balance has been received, unless the contract provides otherwise.

Installation, training and commissioning

Delivery of the machine is not the end of the shipment. Installation and commissioning support, remote diagnosis and operator training are covered by our After-sales Service and Technical Support pages. Tell us your site date and we plan the engineer around it.

Damage, shortage or delay in transit

• Check the cases against the packing list before signing the delivery receipt. Note visible damage on the carrier's document if you find any.
• Report transport damage or shortage within 7 days of delivery, with photos of the case, the packing and the machine.
• We handle the claim with the carrier and, where replacement parts are needed, ship them under the Warranty Policy.
• You can follow the status of an order on the Order Tracking page.

Questions about a shipment

Send the order or invoice number to [email protected], or call (86-755) 86700443 during 09:00–23:00 (UTC+8), Monday to Saturday. Line-down situations are answered first.

Related policies: Terms of Sale · Payment Terms · Warranty Policy · Return & Refund Policy.