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DPS-2 Lens Feeder Repeat Purchase: Xiamen TV Panel Leader Orders Again
Repeat order case study: how a TV backlight maker in Xiamen added DPS-2 lens feeders and reproduced 10,000 CPH, a 2% jam rate and 99% alignment on new lines.
Repeat Purchase Case
DPS-2 Lens Feeder Repeat Purchase: Xiamen TV Panel Leader Orders Again
Why a Xiamen TV panel manufacturer ordered additional JHIMS DPS-2 lens feeders after the first deployment — 6,000 to 10,000 CPH, jam rate down from 15% to 2%, alignment from 85% to 99%, repeated on the same Hanwha SM482 / SLM120S platform.
Direct answer: A Xiamen TV panel manufacturer (name confidential) returned to JHIMS with a repeat order for additional DPS-2 lens feeders after its first deployment lifted lens feeding from 6,000 to 10,000 CPH (+67%) and cut jam rates by 87% on its Hanwha SM482 / SLM120S lines. Repeat orders are the strongest reliability signal in SMT production: instead of re-evaluating suppliers, the customer expanded the same validated DPS-2 lens feeder platform to more lines.
Key Takeaways
- 1Repeat Order — More DPS-2 lens feeders on the proven platform
- 2+67% First Deployment — Throughput 6,000 to 10,000 CPH
- 3-87% Jam Rate — From 15% to 2% on Hanwha lines
- 4Same Integration — Hanwha SM482 / SLM120S, no re-engineering
Customer & Industry
At a glance: who the customer is, where they operate, and what drove the repeat purchase.
CustomerXiamen TV panel manufacturer (name confidential)
IndustryTV panel / LED backlight manufacturing
Project LocationXiamen, China
Project TypeRepeat purchase — additional JHIMS DPS-2 lens feeders on the same platform
Line IntegrationHanwha SM482 / SLM120S pick-and-place (existing)
Driving RequirementExpand the proven high-speed, jam-free lens feeding solution to more lines
A repeat order is a different kind of project from a first installation. The customer already knows the platform, the integration and the performance; what the repeat order has to deliver is sameness. New lines must feed exactly like the lines already running, because the panels they produce go into the same product and are inspected against the same criteria.
Any drift in feed rate or rejection between an original line and a new one shows up as a yield difference between lines, which is far harder to manage than a uniformly lower figure. That is the standard this project was measured against.
Customer Background: From First Deployment to Repeat Order
The customer first deployed a JHIMS DPS-2 lens feeder to remove backlight lens feeding bottlenecks: orientation errors, lens rotation under vibration and jams kept feeding below 8,000 CPH. The full record — feeding rising to 10,000 CPH, jams falling from 15% to 2%, alignment accuracy reaching 99% on 7–20 mm lenses — is in the Xiamen TV backlight case study.
With the DPS-2 platform running reliably in daily production, the customer returned to JHIMS for a repeat order. Repeat purchases follow proven results: the same lens portfolio, the same Hanwha line infrastructure and a platform already validated on the customer’s own lenses — so the expansion carried no re-engineering risk.
The first deployment set the benchmark: orientation errors, lens rotation under vibration and jams had kept feeding below 8,000 CPH; after the DPS-2 was installed, feeding rose to 10,000 CPH, the jam rate fell from 15% to 2% and alignment accuracy improved from 85% to 99%.
Those four figures are why the repeat order followed — they are the numbers the customer’s own production team now uses to judge a lens feeding line. When the TV panel business needed additional backlight capacity, the question was not which technology to buy but whether the same results could be reproduced on new lines without re-engineering.
Project Challenges: Scaling a Proven Solution
Expanding a validated solution is different from a first deployment — the repeat order had to preserve everything that worked while bringing new capacity online.
- New Line Demand — Additional TV backlight lines needed the same high-speed, jam-free lens feeding.
- Consistency Across Lines — Every new DPS-2 unit had to match the feeding quality of the first deployment.
- Fast Ramp-Up — New capacity had to reach the same 10,000+ CPH feeding performance quickly.
- Zero Regression Risk — The proven platform and workflows had to be replicated exactly, not re-engineered.
Scaling a proven solution brings three specific risks. Capacity risk is the obvious one: additional TV backlight lines needed the same high-speed, jam-free feeding, and a solution that works on one line is not automatically available on three.
Consistency risk is subtler — every new unit must match the feed rate, orientation quality and rejection of the units already in production, because lens quality is judged per line. Integration risk is inherited: the new feeders had to work with existing Hanwha SM482 and SLM120S placement lines, so the integration approach could not change.
What was verified before the repeat units were released, and what each check protects.
| Verification item | Method | What it protects |
|---|---|---|
| Lens portfolio | Re-verify the 7–20 mm variants against existing tooling | Nothing in the mix has moved outside the configuration |
| Bowl channels and routes | Reproduce the proven geometry, not an adapted version | Identical feeding behavior on new lines |
| Vibration parameters | Copy the validated settings into each new PLC | Same amplitude behavior lane to lane |
| Profiles and naming | Reconcile stored profiles so lens names match across machines | One lens type means one behavior site-wide |
| Mounting and integration | Repeat the same bracket and height procedure on SM482 / SLM120S | No re-engineering, no new qualification |
| Presentation height | Set to the production nozzle with the same method | Pick-up reliability independent of the line |
| Acceptance data | Compare against the recorded data of the units in service | Performance judged against real production, not a catalogue |
| Spares and support | Continuity across the installed base | Serviceable fleet rather than individual machines |
Customer Requirements
- Proven Platform — The same DPS-2 lens feeder platform already validated on the customer’s lenses.
- Seamless Integration — Compatibility with the existing Hanwha SM482 / SLM120S pick-and-place lines.
- Fast Ramp-Up — Quick deployment with the same 10,000+ CPH performance from day one.
- Reliable Support — After-sales service and standardized profiles across the whole line portfolio.
The four stated requirements are the customer’s way of removing those risks contractually. Proven platform means the same DPS-2 feeder already validated on these lenses rather than a new design. Seamless integration means compatibility with the existing Hanwha SM482 and SLM120S lines, with no re-engineering of brackets, height or interface.
Fast ramp-up means the new units produce the same 10,000+ CPH behavior from day one rather than after a settling period. Reliable support means after-sales service and spares continuity for the whole installed base — a practical requirement for a manufacturer running several identical lines on one site.
JHIMS Solution: Additional DPS-2 Lens Feeders on the Proven Platform
For the repeat order, JHIMS supplied additional DPS-2 lens feeders on the same platform, configured to the customer’s lens portfolio and expanded line layout — with the same patented feeding technology that proved itself on the first deployment.
- Adaptive Dual-Vibration — Corrects misalignment and rotation, sustaining feeding quality across every line.
- 50-Profile PLC Memory — The first deployment’s proven profiles were replicated onto each new unit.
- Hanwha-Ready Integration — Customizable routes for SM482 and SLM120S pick-and-place systems.
The solution was to replicate rather than redesign. Additional DPS-2 lens feeders were supplied on the same platform, configured to the customer’s lens portfolio and expanded line layout, using the same adaptive dual-vibration architecture that corrects misalignment and rotation before the lens reaches the nozzle.
The published record describes the same patented feeding technology across the repeat units, which matters for consistency: the bowl channels, routes and vibration parameters are those already proven on the first deployment, so a new line behaves like an existing one. Where the expanded layout needed different cable routes or mounting positions, the changes stopped at installation detail.
Equipment Configuration: Repeat Order & DPS-2 Specifications
The repeat order covered additional JHIMS DPS-2 lens feeders configured for the customer’s expanded TV backlight line layout, following the same platform as the first deployment. Order quantity and delivery records are available from JHIMS sales on request.
Key Specifications
| Feature | Details |
|---|---|
| Lens Diameter Range | 3mm – 25mm (Xiamen config: 7–20mm) |
| Lens Types | Inner/outer three-feet, four-angle reflection lenses |
| Number of Tracks | 2 disc tracks standard, expandable to 10; 2 linear tracks |
| Transfer Speed | 0.5–1 second per lens (single channel) |
| Rejection Rate | Under 0.5% |
| Vibration Control | Patented dual-frequency vibration |
| PLC & HMI | Mitsubishi FX5U + 7-inch Weintek HMI (50 profiles) |
| Power Supply | 220V AC, 50–60Hz, single phase, 0.55 KVA |
The repeat order covered additional JHIMS DPS-2 lens feeders configured for the expanded TV backlight line layout, on the same platform as the first deployment; order quantity and delivery records are available from JHIMS sales on request. The published lens diameter range is 3–25 mm, which encloses the 7–20 mm variants used on these lines.
Because the configuration is replicated, the tooling developed and verified for the first line is used for the new ones, and the profiles stored in the PLC carry over: the same lens type is selected by the same name and produces the same presentation at the nozzle, on every line.
Implementation: Repeat Deployment & Line Integration
- Portfolio Re-Verification — JHIMS engineers re-verified the customer’s 7–20mm lens variants and expanded line layout for the repeat order.
- Standard Configuration — The proven DPS-2 lens feeder configuration was replicated — the same bowl channels, routes and vibration parameters.
- Hanwha Integration — The additional DPS-2 lens feeders were integrated with the existing SM482 / SLM120S lines.
- Parallel Ramp-Up — Familiar profiles and operator workflows let the new feeders reach the same 10,000+ CPH performance quickly.
Three steps kept the repeat deployment predictable. Portfolio re-verification checked the customer’s 7–20 mm lens variants and the expanded line layout against the existing tooling, confirming nothing in the product mix had moved outside the configuration.
Standard configuration then replicated the proven setup — the same bowl channels, routes and vibration parameters — rather than adapting it to the new lines. Hanwha integration repeated the same mounting and interface work on the SM482 and SLM120S lines, so the installation sequence, presentation height and line interface matched the first project. The result is a deployment that needs no new qualification.
Video: DPS-2 Lens Vibratory Feeder in Production
Watch the JHIMS automatic lens vibratory bowl feeder — the same DPS-2 feeding platform the Xiamen customer ordered again — feeding optical lenses at high speed. Watch the full feeder video on YouTube, or browse more JHIMS machine videos on the JHIMS channel.
The video shows the same DPS-2 feeding platform the Xiamen customer ordered again, running at production speed. Two details are worth watching because they are what a repeat buyer is paying for.
The first is stability: lenses should enter the linear track continuously with a constant rhythm rather than in bursts, because bursts mean the bowl and the alignment channel are working against each other. The second is orientation: lenses should present flat and centred at the escapement without visible correction by the nozzle. Both are the visual signature of the published numbers — 10,000 CPH, 2% jam rate and 99% alignment.
Results: Consistent Performance, Order After Order
The repeat order extended the first deployment’s proven results to additional lines. First-deployment metrics (published JHIMS case record):
| Metric | Before | After | Improvement |
|---|---|---|---|
| Throughput (CPH) | 6,000 | 10,000 | +67% |
| Jam Rate | 15% | 2% | -87% |
| Alignment Accuracy | 85% | 99% | +17% |
The published metrics belong to the first deployment and are reproduced here because they are the basis of the repeat purchase: throughput 6,000 to 10,000 CPH (+67%), jam rate 15% to 2% (−87%) and alignment accuracy 85% to 99% (+17%).
The repeat order itself is the strongest evidence in the record, because a manufacturer buys the same solution again only when the first installation performed in daily production, across shifts, on real product. For a buyer evaluating a supplier, that is the hardest number to fake: installed base depth on the same platform, with the same integration, in the same product family.
Repeat Confidence — The customer’s repeat order is itself the strongest result: customers only reorder equipment that performs in daily production. By scaling the same DPS-2 platform, the customer kept feeding quality, spare parts and operator training consistent across every line.
For the complete first-deployment record, see the Xiamen TV backlight case study.
What a Repeat Order Tests That a First Installation Does Not
A first installation is tested by whether it meets its acceptance criteria. A repeat order is tested by whether those criteria hold on a second line, in a different part of the factory, run by different operators — a stricter test than most equipment suppliers are asked to pass.
Consistency across lines is not produced by the same drawings alone. It requires the tooling to be reproduced to the same dimensions, the drive parameters to be identical rather than similar, the presentation height to be set by the same method, and the profiles in each machine to be reconciled so that the same lens name means the same behavior everywhere.
Two practices make that reproducible, and both are visible in this project. First, performance is measured on the customer’s own lenses before shipment, so a new unit can be compared against recorded data from the units already in service rather than against a specification sheet.
Second, the configuration is treated as frozen: when a platform has been validated on a product mix, the repeat order replicates it instead of optimizing it, because a supplier who improves the design between units turns one accepted solution into two versions that must be managed. For a manufacturer adding lines, that discipline makes the third and fourth machines as predictable as the first.
First deployment and repeat order compared on what must be demonstrated in each case.
| Dimension | First deployment | Repeat order |
|---|---|---|
| Primary question | Does the technology work on our lens? | Does it work the same way on the next line? |
| Tooling | Developed and verified on customer lenses | Reproduced from the validated design |
| Parameters | Calibrated during commissioning | Replicated into each new machine |
| Acceptance data | Measured during 48-hour burn-in | Compared against the installed units’ records |
| Main risk | Technical feasibility | Line-to-line variation |
| Published result (this account) | 6,000 → 10,000 CPH, jams 15% → 2%, alignment 85% → 99% | Same platform and integration repeated on additional lines |
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Why did the Xiamen customer place a repeat order?▼
The first DPS-2 lens feeder deployment delivered a 67% throughput gain (6,000 to 10,000 CPH), cut jam rates from 15% to 2%, and raised alignment accuracy to 99%. Proven performance in daily production — plus responsive JHIMS support — gave the customer the confidence to expand the same solution instead of re-evaluating other suppliers.
What did the repeat order include?▼
Additional JHIMS DPS-2 lens feeders on the same platform, configured for the customer’s expanded TV backlight line layout. Order quantity and delivery records are available from JHIMS sales on request.
What changed between the first deployment and the repeat order?▼
The platform and feeding technology were identical — the same 50-profile PLC memory, tooling and operator workflows. Only the line configuration differed, which kept the repeat deployment fast and risk-free.
How quickly did the repeat deployment ramp up?▼
Standardized profiles and familiar workflows shortened the ramp-up. Each DPS-2 lens feeder passed a 48-hour burn-in with the customer’s own lenses before shipment and reached the same 10,000+ CPH performance in production.
Do repeat customers receive the same support?▼
Yes — identical warranty, after-sales service and technical support. Existing customers may also use L/C (Letter of Credit) at sight under standard payment terms.
Is the DPS-2 lens feeder compatible with the customer’s machines?▼
Yes. Customizable routes support Hanwha SM482 and SLM120S pick-and-place systems with minimal modification, plus other major SMT brands including Yamaha, JUKI, Samsung and Fuji.
Does a repeat order use the same specifications as the first deployment?▼
Yes. Repeat orders use the same DPS-2 platform and specifications — lens diameter range, track count, vibration control, PLC and HMI — with configuration tuned to the customer’s current lens portfolio and line layout.
Do we need to send lens samples again for a repeat order?▼
For the same lens portfolio, existing profiles can be reused directly. If new lens variants have been added, JHIMS recommends a free 48-hour sample test (500–800 lenses per type) so profiles can be verified before shipment.
Can JHIMS recall the profiles from our first deployment?▼
Yes. The DPS-2 stores up to 50 profiles in its PLC memory. For repeat orders, the first deployment’s proven profiles are replicated onto each new unit, so the feeders arrive ready to run.
Can the new DPS-2 feeders run in parallel with the existing units on the same line?▼
Yes. Multiple DPS-2 lens feeders can be integrated on the same line, each with independent drives, sensors and jog control, managed by their own Mitsubishi FX5U PLC.
How is a repeat order quoted?▼
JHIMS sales prepares repeat-order quotations from the first order’s records plus the customer’s expansion plan. Existing customers can expect a faster quotation because the platform, configuration and pricing structure are already established.
What payment terms apply to repeat orders?▼
Standard terms are 70% T/T deposit with the order and 30% T/T before shipment. Existing customers in good standing may use L/C (Letter of Credit) at sight.
What payment protection options are available for repeat orders?▼
L/C at sight is the strongest protection, followed by verified bank account settlement and Trade Assurance via Alibaba. JHIMS provides full export documentation with every shipment.
What is the delivery time for a repeat order?▼
Manufacturing takes 15–20 working days for standard configurations (10 days express). Transit adds 5–7 days by air or 15–35 days by sea, with door-to-door delivery in 24–62 days. DDP is available.
How is the repeat shipment packed and documented?▼
Each unit ships vacuum-sealed in an ISPM-15 fumigated plywood crate with shock and tilt indicators, covered by marine insurance. Complete documents include commercial invoice, packing list, bill of lading, certificate of origin, CE declaration, ISO 9001 copy and the machine birth certificate.
What is the MOQ for a repeat order?▼
MOQ is 1 unit. Every unit — first or fiftieth — receives the same engineering attention: sample testing, 48-hour burn-in and 120-point QC.
What warranty applies to the additional units?▼
Each additional unit carries the same 1-year comprehensive warranty (parts and labor), with remote diagnostics within 12 working hours (Mon–Sat, 09:00–23:00 China Standard Time, UTC+8) and parts dispatched within 48 hours via DHL. Lifetime technical support continues free after warranty.
Are spare parts interchangeable between first-order and repeat-order units?▼
Yes. Repeat orders use the same platform and global part numbers (for example Mitsubishi FX5U-32MT/ES PLC, SMC SY5120 valves, Keyence FS-N41N sensors), so spare parts are interchangeable across all units.
How do we get technical support after the repeat deployment?▼
Contact JHIMS by phone (86-755) 86700443, WhatsApp, email or Telegram (@jinghe_tech). An engineer replies within 12 working hours (Mon–Sat, 09:00–23:00 China Standard Time, UTC+8), and over 80% of issues are resolved remotely within 2 hours with video-guided troubleshooting.
What on-site services are available for the expanded lines?▼
Remote installation guidance is included free (4–8 hours via video). Optional on-site service is available depending on location, and operator training is included with both options.
Do you have service partners in our region?▼
Authorized service partners are available in Vietnam, India, Mexico and Turkey. For other regions JHIMS uses a remote-first model — WhatsApp video plus DHL parts resolves over 80% of cases without on-site dispatch.
What happens after the warranty period?▼
Lifetime technical support continues free. Spare parts can be purchased from JHIMS (48-hour dispatch) or locally from Keyence, SMC and Mitsubishi distributors, with video-guided installation.
How do we claim warranty on an additional unit?▼
Contact JHIMS and an engineer replies within 12 working hours (Mon–Sat, 09:00–23:00 China Standard Time, UTC+8). Most cases are resolved by video diagnosis; if parts are needed they are dispatched within 48 hours via DHL at JHIMS’s cost during warranty, with video-guided replacement.
Can we book a factory visit before placing the repeat order?▼
Yes — JHIMS encourages factory visits to its 3,000 m² Shenzhen facility, including a live demo with your lenses. Visa invitation letters are provided, and live video tours are available for remote customers.
Can we test new lens variants with JHIMS before the repeat order?▼
Yes — testing is free. Send 500–800 lenses per type and JHIMS runs a 48-hour burn-in test, returning a report with time-series data, rejection breakdown, microscope inspection and video.
What is the expected useful life of the DPS-2?▼
8–10+ years in 2–3 shift operation. The PLC is rated 15+ years, pneumatics 8–12 years, sensors 5–8 years (replaceable), rails 12–15+ years and the structure 20+ years. Early DPS-1 units from 2013–2014 are still in daily production.
What documents does JHIMS provide with each shipment?▼
Each unit ships with a Machine Birth Certificate (120-point QC, serial-numbered), 48-hour burn-in report, CE declaration, ISO 9001:2015 copy, calibration certificate and full export documentation.
Which Incoterm is safest for a repeat order?▼
DDP (Delivered Duty Paid) — JHIMS handles shipping, insurance, export and import clearance, duties and final delivery in one all-inclusive price. CIF is the next safest option.
Is the DPS-2 available in a cleanroom or ESD-safe configuration?▼
Yes. An ISO Class 7 cleanroom configuration is available with sealed bearings, low-outgassing materials and HEPA-filtered cabinet. ESD-safe configuration includes a conductive bowl coating (10^6–10^9 ohm per IEC 61340-5-1), static-dissipative track inserts and dedicated grounding.
What if our production volume grows further after this order?▼
The DPS-2 platform scales with your line: additional feeders can be added at any time using the same profiles, spare parts and operator training, with standard configurations expandable from 3–6 channels up to 10.
Are there trade-in or upgrade programs for existing DPS-2 units?▼
Yes. Existing DPS-2 units can be traded in toward a new unit, with credit assessed on age, condition, operating hours and maintenance records. Contact JHIMS sales for an evaluation.
How do we start a repeat order with JHIMS?▼
Contact JHIMS sales by WhatsApp, email or the website contact form with your first-order information and expansion plan. JHIMS confirms the configuration from your existing profiles, sends a quotation, and can run a free 48-hour lens test before you order.
Ready to Scale What Works?
Plan a repeat deployment with JHIMS — send your lens samples for a free 48-hour DPS-2 lens feeder test, and we reply within 12 working hours (Mon–Sat, 09:00–23:00 China Standard Time, UTC+8).